Privacy policy

Last updated: December 1, 2025

This Privacy Policy explains how Tiny Tugz™ (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit or make a purchase from www.tinytugz.com (the “Site”) or otherwise interact with our services (the “Services”). By using the Site, you consent to the practices described in this Privacy Policy. We may update this Policy from time to time and will post any changes with an updated “Last Updated” date.

1. Who We Are

Tiny Tugz B.V., registered in the Netherlands, is the data controller responsible for personal information processed through the Site. For any questions regarding this Policy, contact us at hello@tinytugz.com.

2. Personal Information We Collect

We collect different types of information depending on how you interact with our Services.

a. Information You Provide Directly

Contact information such as your name, email address, phone number, billing and shipping addresses
Order information including products purchased, payment confirmations, delivery preferences
Account information such as username, password, and login credentials
Customer support information such as messages, attachments, and return requests

b. Information Collected Automatically

Technical and usage data including IP address, browser type, device type, pages viewed, time spent on the Site, and shopping activity
This information is collected using cookies, pixels, and similar technologies

c. Information From Third Parties

Shopify (platform provider)
Payment processors
Fulfilment partners
Marketing and analytics providers
Customer support tools

We treat any information received from third parties in accordance with this Policy.

3. How We Use Your Personal Information

To provide and operate the Services, including processing orders, payments, returns, and shipping
To send operational messages such as order confirmations, tracking updates, and support responses
To improve and personalise the Site, analyse user behaviour, and enhance user experience
To conduct marketing and advertising, including personalised ads (where permitted)
To prevent fraudulent activity and ensure platform security
To comply with applicable laws and enforce our Terms of Service

4. Cookies and Tracking

We use cookies for essential site functions, analytics, personalisation, and advertising.
Shopify’s cookie practices apply and can be viewed at https://www.shopify.com/legal/cookies.
You may disable cookies in your browser settings, but this may affect functionality or features.

5. How We Share Your Information

We share information with trusted service providers, including:
Shopify as our e-commerce platform
Payment processors
Fulfilment partners responsible for shipping
Marketing and analytics providers
Customer support and IT infrastructure providers

We may also share your information if required by law, to protect our rights, or during a business transaction. We do not sell personal information.

6. International Data Transfers

Your information may be transferred and processed outside the EEA/UK. When this occurs, we use lawful transfer mechanisms such as the European Commission’s Standard Contractual Clauses or adequacy decisions to ensure your data remains protected.

7. Children’s Data

Our Services are not intended for children, and we do not knowingly collect information from children. If you believe a child has provided personal information, contact us and we will delete it promptly.

8. Data Security and Retention

We take appropriate organisational and technical measures to protect your information. However, no method of online transmission or storage is completely secure.
We retain personal information only as long as necessary to operate our Services, fulfil obligations, resolve disputes, or comply with legal requirements.

9. Your Rights (EU/EEA/UK)

Depending on your location, you may have the following rights:
Access to your personal data
Correction of inaccurate data
Deletion of your personal data
Data portability
Restriction or objection to processing
Withdrawal of consent (where processing is based on consent)
Lodging a complaint with your local data authority

To exercise your rights, email us at hello@tinytugz.com. We may ask for information to verify your identity.

10. Your Choices

You may unsubscribe from marketing emails at any time using the link provided in our emails.
You may adjust cookie preferences through your browser settings.
You may request deletion of your account.

11. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of such websites. You should review their policies before providing personal information.

12. Complaints

If you have concerns about how we process your data, contact us first at hello@tinytugz.com.
You may also lodge a complaint with your local data protection authority.
In the Netherlands, this is the Autoriteit Persoonsgegevens (AP).

13. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact:
Email: hello@tinytugz.com
Company: Tiny Tugz B.V.
Jurisdiction: Netherlands